All Certified Pre-owned devices come with a third-party charging cable. Other accessories, like charging block, earpods and screen protectors are sold separately.

All devices are data wiped, then thoroughly tested by our expert technical & production team before being made available for purchase. Upon inspection, each item is given a grade. Our grading system reflects any major or minor defects.

Shipping is free on orders of Can$500 or more before taxes. For orders below the amount required to take advantage of free shipping, a flat fee of Can$10 will be charged. A shipping surcharge may apply to certain items based on their size, weight, or destination. These fees are independent of the free shipping offer. Standard fees and surcharges will be added to the total of the bill before taxes. They are non-refundable and are excluded from all promotions.

We ship within 1 business day of receiving payment and you will receive the item within 1-6 business days depending on the shipment method selected by you during checkout. We ship Monday through Friday so items purchased Friday afternoon and later will be shipped out on Monday.

Hours of Operation: 9:30 AM – 9:30 PM EST, Monday-Sunday excl. Canadian Holidays.

Due to the significant risk in our industry, we deploy extensive fraud detection technologies, and unfortunately, your order was labeled as risky. With the automated algorithms, they do not always get this right, however, we still need to take all necessary measures for our risk management and an email has been sent to you requesting additional documents. To avoid your order from being canceled, please do respond to the email within the given timeframe providing a driver's license as Proof of Identification and a phone or electricity bill as Proof of Address.