RETURNS & REFUNDS

In store purchase at our store - Within 15 days from purchase date.

Purchases made online - Within 15 days of shipment of the device.

All returns must be approved prior to being processed. For all inquiries, cancellations, returns, and/or refunds please contact us at support@flipafone.com or call at 647-646-3350.

100% Satisfaction Guarantee: If you aren't satisfied with the product, you may return it for any reason within the first 15 days of having received it for a Refund:

• You are responsible for shipping the device back. The Serial number/IMEI of the item that you are trying to send back to us MUST match the item we have sold to you as we track this number to each order. The original shipping cost of the purchase and the transaction fee of 2.9% is not refunded.
  
  
• If the product was sold as a 'New Item' (e.g.: Brand New Sealed/Open Box/New/etc.) and is returned opened and/or used, a 15% Restocking Fee may be applicable.*(Additionally, it must include all originally included accessories as well. Otherwise, further fees may apply).

• For regular returns, the Buyer pays return shipping and original shipping cost is not refundable.

• If an item is defective (not caused by the user), we cover shipping fees both ways (contact us before for approval). Ship the defective product back to us within 5 days of contacting us.

You can request a refund, however if the unit is not defective, the Buyer pays return shipping. The original shipping cost of the purchase and the transaction fee of 2.9% is not refunded.

Hours of Operation: 9:30 AM – 9:30 PM EST, Monday-Sunday excl. Canadian Holidays.

When returning your product to us, please follow these steps for a smooth process:

The Serial number/IMEI of the item that you are trying to send back to us MUST match the item we have sold to you as we track this number to each order. If you are trying to send back an item that is not ours, we will not allow for the return. 

Reset and Unlock the Device:

• For Apple devices, ensure you've deactivated the "Find my iPhone" lock. More information on unlocking your iPhone can be found [here](link to detailed instructions).
• For Android devices, make sure you've removed any Google Account lock.

Packaging:

• Place the device along with any included accessories and manuals into the original box, if available. If not, use a comparable box.
• Add protective measures such as bubble wrap or newspaper to safeguard the contents during transit.

Labeling:

• Attach the self-adhesive Return shipping label that came with your device securely to the outside of the package.

Tracking:

Make note of the tracking number provided on the Return shipping label. You can monitor the progress of your package at www.canadapost.com.

• Drop-Off:
• Drop off the package at the nearest Canada Post. To find the location nearest to you, please visit www.canadapost.com.

These steps will ensure a secure and efficient return process for your product.

You can request a refund, however if the unit is not defective, the Buyer pays return shipping. The original shipping cost of the purchase and the transaction fee of 2.9% is not refunded.

If your return or exchange was successful, refund will be processed within 1 week of the device being received by us.

If your return or exchange was not successful, the device will be returned to you provided you pay for the shipping.

Note: This could happen if the device you returned:

Has not been approved by us for return.

Is damaged

Has a hardware lock that we could not remove