CUSTOMER SERVICE

CUSTOMER SERVICE
SHOPPING & ORDERS
RETURNS & REFUNDS
SHIPPING

Hours of Operation: 9:30 AM – 9:30 PM EST, Monday-Sunday excl. Canadian Holidays.

No, we don't ship items right now. You can pick up items at our showroom by appointment.

In store purchase at our store- Within 15 days from purchase date.

Purchases made online- Within 15 days of shipment of the device.

Yes, all returns need approval first. For questions, cancellations, returns, or refunds, please contact us at support@flipafone.com or call 647-646-3350.

All Certified Pre-Owned devices come with a third-party charging cable. Other accessories, like charging blocks, earpods, and screen protectors, are sold separately.

Yes, all devices are data wiped and tested by our expert team before they are sold. Each item is inspected and given a grade that shows if it has any big or small defects.

For certified pre-owned smartphones:

  • Excellent: 90-100%
  • Very Good: 85-89%
  • Good: 80-84%
  • Fair: 70-79%

No, we don't ship items right now. You can pick up items at our showroom by appointment.